Last updated: 15 July 2026. These terms apply to your use of the Siteflow resource planning platform.
By creating an account you agree to these Terms. "We", "us" and "Siteflow" refer to the platform operator; "you" refers to the business and its authorised users.
You are responsible for activity on your account, for keeping login credentials secure, and for ensuring each user you invite is authorised to access your business data. You must be authorised to act on behalf of the business you register.
Paid plans are billed monthly in advance via Stripe. New subscriptions include a 30-day free trial, during which no charge is made. After the trial, your chosen plan is charged automatically each month until you cancel. You can manage or cancel your subscription at any time from the billing portal.
You agree not to misuse the platform, upload content you do not have rights to, or attempt to access data belonging to other businesses. We may suspend access where we believe the platform is being misused.
You retain ownership of the data you enter. We process it only to provide the service. See our Privacy Policy below for how data is handled.
We aim to keep the platform available but do not guarantee uninterrupted access. We are not liable for indirect or consequential losses arising from service interruption.
We may update these terms from time to time. Material changes will be notified to the billing contact on your account. Continued use after changes take effect constitutes acceptance.
This policy explains what data we collect, why, and how we handle it. We comply with the New Zealand Privacy Act 2020.
Account data: your name, email, business name and contact details. Operational data: jobs, gear, allocations, personnel, inspections and GPS/usage records you and your team enter. Billing data: handled by Stripe; we store only subscription status and plan, not full card details.
Solely to run the platform for your business — displaying your resources, sending reminders and reports you configure, and processing your subscription. We do not sell your data or share it with third parties for marketing.
Each business's data is isolated by access controls so that other businesses cannot view or access it. Access within your business is controlled by the roles your administrator assigns.
Where you connect a GPS tracking provider (e.g. Cartrack, Eroad, Geotab), credentials you supply are used only to retrieve usage data for your vehicles. Payment processing is handled by Stripe under their own privacy terms.
You may export or delete your data at any time. On subscription cancellation, your data is retained for a limited period to allow reactivation, after which it can be permanently removed on request.
For privacy requests, contact your account administrator in the first instance.
We want you to be confident in your subscription. This policy sets out when charges may be refunded.
The 30-day free trial incurs no charge. You will not be billed until the trial ends. If you cancel before the trial ends, no payment is taken.
Monthly plans are billed in advance and are non-refundable once charged, except where a service was not provided due to a platform outage attributable to us, or where required by New Zealand consumer law.
You can cancel at any time from the billing portal. Cancellation stops future renewals; you retain access until the end of the current paid period.
To request a refund, contact your account administrator or the platform operator with your business name and billing details. Reasonable requests will be assessed on a case-by-case basis.
These documents are templates provided for convenience and are not legal advice. Have them reviewed by a qualified legal professional before relying on them for your business.